Pampered Chef

Manager, Consumer Experience - Digital

Job ID
2017-1369
Category
Consumer Experiences
US-IL-Addison

 

What makes Pampered Chef unique

We aren’t your typical company - we act like owners, crave challenges, seek out learning opportunities, and thrive in an environment of empowerment and accountability. We want the best people who are passionate about driving results and continually getting better. Our team is guided by our core values and our purpose of enriching lives. Our open floor plan and flat organization ensure that you will take ownership of key projects and work closely with our leaders. We’ve set a clear strategy for growth; we’re focused on driving our reinvention and capitalizing on the numerous opportunities across our industry. Additionally, we have a unique blend of being a long-term focused, small, agile company backed by the resources of Berkshire Hathaway.

 

About the Consumer Experience Manager Role

You are a visionary who can combine strategic thinking with the ability to develop, test, and execute on new digital services, experiences, and ideas! You should love engaging with customers, rapidly launching experiments, and designing solutions and experiences to meet customer needs. Your toolkit should include a variety of techniques including user-focused design, UI/UX methods and agile development. We will provide you with access to Pampered Chef’s financial resources, brand, and other assets to support your efforts. This role is a critical component of a core strategic initiative with widespread support across the senior management team. 

As a member of the Consumer Experience team you can expect:

  • Work with multidisciplinary teams, and conduct user research to inform and inspire strategic decisions and design digital solutions
  • Leverage research to drive to insights, and facilitate brainstorms to generate concepts on new digital experiences, services, and ideas
  • Translate concepts into wireframes that enable intuitive digital user experiences
  • Develop, test, and iterate on digital experiences using a variety of tools including user-focused design, and lean start-up techniques
  • Support the scale and launch of digital experiences to the full field of direct sales consultants
  • Help build Pampered Chef’s innovation culture

 

What we’re looking for in a new team member:

  • Bachelor’s degree required
  • Master’s/Professional degree preferred
  • 5-7 years of professional experience, specifically working with a team
  • Prior experience with digital UX projects
  • Proficient in human-centered design methodology
  • You should love engaging with customers, rapidly launching experiments, and designing solutions and experiences to meet user needs
  • You are driven by empathy and a passion for understanding people
  • Experience with user research/fieldwork
  • A strategic thinker who is familiar with a variety of qualitative research methodologies. These methods might include conducting 1:1 interviews, moderating group conversations, running live prototype sessions, or engaging with users remotely
  • You have experience with quantitative research and a genuine passion for data
  • You are smart, curious, and able to take on problems and build solutions quickly

 

More about Pampered Chef

We are a global brand delivering curated, high-quality kitchen solutions through a network of over 40,000 independent consultants and a rapidly growing online business. We began as a Chicago-based start-up in 1980 and today are part of the Berkshire Hathaway family of companies. Now we’re leveraging our company’s strong foundation to reinvent our company and our brand for future growth. We’re searching for world class people to help reshape our company to deliver on our purpose of enriching lives one meal and one memory at a time.

 

If this sounds like a potential fit for you then we’d love to hear from you at www.pamperedchef.com

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